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Module Specifications..

Current Academic Year 2024 - 2025

Please note that this information is subject to change.

Module Title
Module Code
School
Module Co-ordinatorSemester 1: Markus Helfert
Semester 2: Markus Helfert
Autumn: Markus Helfert
Module TeachersMarkus Helfert
NFQ level 8 Credit Rating
Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None
Repeat examination
Category 1
Description

Managing effective and efficient Supply and Service Chains is a crucial element for gaining competitive advantage. This module gives students a comprehensive theoretical and practical knowledge of Service and Supply Chain Management. It provides insight into the broad range of activities concerned with Service Management and how its integrated into supply chain management as the intersection between the actual sales and the customer point of view. The module presents models, concepts, and solution methods that are important for the design, control, operation and management of supply and service chains.

Learning Outcomes

1. Justify the importance of SCM and how SCM affects the economy and enterprises.
2. Identify key issues and concepts in developing a supply chain strategy and plan for Manufacturing and Service Industry
3. Appraise the value of information in supply chain networks (Service and Manufacturing Sector)
4. Understand the importance of Service Management how it is integrated into supply chain management
5. Apply Value Design Methods to Services and Manufacturing Industries
6. Apply selected inventory policy techniques and supply chain approaches to Service and Manufacturing Industry
7. Recommend how to measure and monitor supply chain performance
8. Identify and examine current trends and challenges in SCM



Workload Full-time hours per semester
Type Hours Description
Lecture24Lecture in classroom covering topics of the course
Assignment Completion25Research and Problem Solving and documentation in report
Directed learning35Solving of small assignments and problems given throughout the Semester
Independent Study104Students expected to carry out independent research and study; revision of material & preparation for Examination
Total Workload: 188

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

Introduction to Supply Chain Management
Supply Chains for Manufacturing and Services Supply Chain Strategy and Planning Activities

Supply Chain Strategy and Planning
Levels of SC Planning, Major Planning Areas, Guidelines for Strategy Formulation, SC Strategy Performance

Supply Chain Customer Service
Nature of Logistics Outputs (Products and Services), Product and Service Characteristics and Cost Implications, Customer Service, Defining Sales-Service Relationships, Determining Optimum Service Levels

The Value of Information in SCM and ERP Systems
SCM Information Systems, ERP and Order Processing, Bullwhip Effect

Value Design and Service Management
Value Proposition Canvas and Service Elements

Approaches to Management of Inventory and Services
Forecasting Methods, Inventory Management Problems, Pull and Push Inventory methods, Inventory Management applied to Service Industry

Purchasing and Scheduling in Manufacturing and Service Industry
Just-in-Time Supply Scheduling, Purchasing and Sourcing, Coordination in Supply Channel

Supply Chain Organization and Control
Organisational Choices, Alliances and Partnerships, Supply Chain Control and Control Systems

Logistics Financial Performance and Analytics
Cash Flow and Break Even Analysis, SC Cost Structures

Global SCM, Service Networks and current SCM Challenges
Global Aspects of SCM and Service Networks, Regulations and Deregulation, SC Activities in a global Supply Chain

Assessment Breakdown
Continuous Assessment% Examination Weight%
Course Work Breakdown
TypeDescription% of totalAssessment Date
Report(s)Research Report and Presentation Slides10%Sem 2 End
AssignmentShort Assignments during the Semester20%n/a
Reassessment Requirement Type
Resit arrangements are explained by the following categories;
1 = A resit is available for all components of the module
2 = No resit is available for 100% continuous assessment module
3 = No resit is available for the continuous assessment component
This module is category
Indicative Reading List

  • Ronald H. Ballou: 2004, Business Logistics / Supply Chain Management, 4, Prentice Hall, 0130661848
  • David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi: 2008, Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies, 3, McGraw-Hill, 9780071107501
  • David B. Grant, Douglas M. Lambert, James R. Stock, Lisa M. Ellram: 2006, Fundamentals of Logistics Management, McGrawHill, 9780077108946
  • Alan Harrison, Remko van Hoek: 2008, Logistics Management and Strategy, 3, Prentice Hall, 9780273712763
  • Voudouris, C., Owusu, G., Dorne, R., Lesaint, D.: 2008, Service Chain Management: Technology Innovation for the Service Business, Springer, 9783540755043
Other Resources

None
Programme or List of Programmes
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