Module Specifications.
Current Academic Year 2024 - 2025
All Module information is indicative, and this portal is an interim interface pending the full upgrade of Coursebuilder and subsequent integration to the new DCU Student Information System (DCU Key).
As such, this is a point in time view of data which will be refreshed periodically. Some fields/data may not yet be available pending the completion of the full Coursebuilder upgrade and integration project. We will post status updates as they become available. Thank you for your patience and understanding.
Date posted: September 2024
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Description The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Learning Outcomes 1. Management of Operations • Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management. • Use a series of provided tool-kits for designing and managing operations functions. 2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services. 3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml |
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Indicative Content and Learning Activities
Management of Operations sub module• Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality ManagementOperations Strategy sub module• The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and riskService Management sub module• Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Indicative Reading List
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Other Resources None | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||