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Latest Module Specifications

Current Academic Year 2025 - 2026

Module Title Delivering Performance Excellence
Module Code MNA1158 (ITS: HR5120P)
Faculty DCU Business School School DCU Business School
NFQ level 9 Credit Rating 10
Description

This module aims to provide students with an enhanced understanding of performance management in organisations in the two dimensions of operations performance and financial performance and to equip students with an overview of Business Analytics tools and how they are used to inform strategic decision making. With regard to operational performance, the role of process improvement and innovation in operational performance will be explored. Process change will be examined as an inevitable requirement in all organisations. Process improvement and innovation and related techniques such as process mapping and business modelling tools and methodologies will be analysed. The financial dimension of the module will consider how accounting contributes to strategic and operational management through activities such as budgetary control and financial performance review. Elements of external financial reporting and financial analysis will also be examined The third strand, Business Analytics, will explore the myriad uses of descriptive, predictive and prescriptive analytics within organisations (eg production scheduling, HR, marketing ) and how these are used to inform business strategy and decision making.

Learning Outcomes

1. Recognise the role played by, and the elements of, operational performance, human performance and financial performance in an organisation.
2. Critically appraise and decompose real world processes into a process map.
3. Identify and contrast current business modelling tools and methodologies and evaluate the most appropriate business modelling tool or technique for a problem situation
4. Outline the context of budgetary control within an organisation and prepare and interpret basic accounting information for planning and control purposes. Appreciate the role of non-financial performance management and evaluate tools such as the Balanced Scorecard.
5. Recognise the fundamental principles regarding the preparation of financial statements, and analyse such statements using ratios for the purposes of assessing firm performance and financial position.
6. Use descriptive statistics and appropriate graphical techniques to illustrate business problems and convincingly support arguments
7. Express business problems logically, using mathematical terminology where appropriate, and use appropriate techniques to advise on solutions, including situations of uncertainty.


WorkloadFull time hours per semester
TypeHoursDescription
Lecture56Attendance and participation
Group work50Preparation for group assignment
Assignment Completion50Completion of individual assignment
Independent Study94Preparation for lectures, reading, reflection
Total Workload: 250
Section Breakdown
CRN21093Part of TermSemester 2
Coursework0%Examination Weight0%
Grade Scale40PASSPass Both ElementsY
Resit CategoryRC1Best MarkN
Module Co-ordinatorCaroline McGroaryModule TeacherBrid Murphy, Caroline Mcmullan, Raja Clouse, Rhea George, Terry O'Brien
Assessment Breakdown
TypeDescription% of totalAssessment Date
AssignmentFinancial Performance Management35%n/a
AssignmentBusiness Analytics35%n/a
Group assignmentOperational Performance30%n/a
Reassessment Requirement Type
Resit arrangements are explained by the following categories;
RC1: A resit is available for both* components of the module.
RC2: No resit is available for a 100% coursework module.
RC3: No resit is available for the coursework component where there is a coursework and summative examination element.

* ‘Both’ is used in the context of the module having a coursework/summative examination split; where the module is 100% coursework, there will also be a resit of the assessment

Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

Operational performance
Introduction to operational performance and processes

What is a process? an introduction to process improvement; product v process innovation



Process analysis and improvement frameworks

Document process; understand process behaviour; model and analyse process interactions; implement best process design



Process analysis and Improvement - tools and techniques

Financial performance
Accounting in organisations

The nature and role of accounting; management accounting v financial accounting; alternative purposes of management accounting; changes in management accounting, the accounting environment.



Performance management and budgetary control

Budgetary control systems; budget setting within the organisation; role of variance analysis; behavioural issues and budgetary control; developments in performance management, including the Balanced Scorecard.



Primary financial statements and ratio analysis

Understanding financial statements; interpreting performance using ratio analysis.

Business Analytics
Business Analytics and its role in organisational decision making. Elements of Business Analytics: Descriptive, Predictive and Prescriptive Analytics. Use of Descriptive Analytics to elucidate and support arguments: using summary statistics and data visualisation. Principles of effective data visualisation. Selected techniques and applications of Prescriptive Analytics. Decision making under uncertainty.

Indicative Reading List

Books:
  • Seppanen, M.S., Kumar, S. and Chandra, C. Process Analysis an: 2005, Process Analysis and Improvement, Tools and Techniques, McGraw Hill,
  • West, M.: 2013, Return On Process (ROP): Getting Real Performance Results from Process Improvement, CRC Press,
  • Collier, P.: 2012, Accounting for Managers, Wiley,
  • Blocher, E., Stout, D., Juras, P. and Cokins, G: 2013, Cost Management: A Strategic emphasis, McGraw Hill,
  • Cole Nussbaumer Knaflic: 2015, Storytelling with Data: a data vizualization guide for business professionals, Wiley,
  • Albright C, Winston W: 0, Business Analytics: Data Analysis and Decision Making, Cengage,


Articles:
None
Other Resources

None

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