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Module Specifications

Archived Version 2015 - 2016

Module Title Strategic Operations
Module Code MT588
School DCUBS

Online Module Resources

Module Co-ordinatorProfessor P.J. ByrneOffice NumberQ137
NFQ level 9 Credit Rating 5
Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None
Description

The aim of this module is to provide an understanding of the relationship of operations strategy to business strategy and to provide an introduction to the concepts, processes and methods of managing and controlling operations in manufacturing and service environments.

Learning Outcomes

1. evaluate and describe the nature and differences between operations management and operations strategy
2. critically appraise the differences between services and products
3. discuss and criticise the significant factors in the design of operations
4. comprehend and show the role the customer plays in services operations
5. determine and illustrate the importance of measuring and managing the creation of service operations
6. critically show how successful companies have designed and implemented operation strategies



Workload Full-time hours per semester
Type Hours Description
Assignment Completion25assignment research and writeup
Lecture24direct lecture and class discussions
Directed learning25study and preparation
Independent Study51No Description
Total Workload: 125

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

* Introduction and Context
From high-tech manufacturing to high-touch services

* Service and Operations Strategy and Competitiveness

* Operations Management and the Analysis, Design and Improvement of Products, Services and Processes

* The Service Enterprise and Service Strategy

* Manufacturing and the Operations Process

* Major Operations Systems and Systems Inter-relationships in Manufacturing and Services Operations

* Performance, Quality and Continuous Improvement

* New Technology Drivers and Enablers and their impact on Services and Manufacturing Operations

Assessment Breakdown
Continuous Assessment50% Examination Weight50%
Course Work Breakdown
TypeDescription% of totalAssessment Date
Reassessment Requirement
Resit arrangements are explained by the following categories;
1 = A resit is available for all components of the module
2 = No resit is available for 100% continuous assessment module
3 = No resit is available for the continuous assessment component
Unavailable
Indicative Reading List

    Other Resources

    None
    Programme or List of Programmes
    MBAMaster of Business Administration -GrpA
    Archives: