Registry
Module Specifications
Archived Version 2015 - 2016
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Description The aim of this module is to provide an understanding of the relationship of operations strategy to business strategy and to provide an introduction to the concepts, processes and methods of managing and controlling operations in manufacturing and service environments. | |||||||||||||||||||||||||||||||||||||||||
Learning Outcomes 1. evaluate and describe the nature and differences between operations management and operations strategy 2. critically appraise the differences between services and products 3. discuss and criticise the significant factors in the design of operations 4. comprehend and show the role the customer plays in services operations 5. determine and illustrate the importance of measuring and managing the creation of service operations 6. critically show how successful companies have designed and implemented operation strategies | |||||||||||||||||||||||||||||||||||||||||
All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml |
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Indicative Content and
Learning Activities * Introduction and ContextFrom high-tech manufacturing to high-touch services* Service and Operations Strategy and Competitiveness* Operations Management and the Analysis, Design and Improvement of Products, Services and Processes* The Service Enterprise and Service Strategy* Manufacturing and the Operations Process* Major Operations Systems and Systems Inter-relationships in Manufacturing and Services Operations* Performance, Quality and Continuous Improvement* New Technology Drivers and Enablers and their impact on Services and Manufacturing Operations | |||||||||||||||||||||||||||||||||||||||||
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Indicative Reading List | |||||||||||||||||||||||||||||||||||||||||
Other Resources None | |||||||||||||||||||||||||||||||||||||||||
Programme or List of Programmes |
MBA | Master of Business Administration -GrpA |
- See the module specification for MT588 in 2003 - 2004
- See the module specification for MT588 in 2004 - 2005
- See the module specification for MT588 in 2005 - 2006
- See the module specification for MT588 in 2006 - 2007
- See the module specification for MT588 in 2007 - 2008
- See the module specification for MT588 in 2008 - 2009
- See the module specification for MT588 in 2009 - 2010
- See the module specification for MT588 in 2010 - 2011
- See the module specification for MT588 in 2011 - 2012
- See the module specification for MT588 in 2012 - 2013
- See the module specification for MT588 in 2013 - 2014
- See the module specification for MT588 in 2014 - 2015
- See the module specification for MT588 in 2015 - 2016
- See the module specification for MT588 in 2016 - 2017
- See the module specification for MT588 in 2017 - 2018
- See the module specification for MT588 in 2018 - 2019
- See the module specification for MT588 in 2019 - 2020
- See the module specification for MT588 in 2020 - 2021
- See the module specification for MT588 in 2021 - 2022
- See the module specification for MT588 in 2022 - 2023
- See the module specification for the current year