Latest Module Specifications
Current Academic Year 2025 - 2026
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Description The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Learning Outcomes 1. Management of Operations • Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management. • Use a series of provided tool-kits for designing and managing operations functions. 2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services. 3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Indicative Content and Learning Activities
Management of Operations sub module • Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality Management Operations Strategy sub module • The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and risk Service Management sub module • Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Indicative Reading List Books:
Articles: None | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Other Resources None | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||