Registry
Module Specifications
Archived Version 2021 - 2022
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Description The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module. | |||||||||||||||||||||||||||||||||||||
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Learning Outcomes 1. Management of Operations • Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management. • Use a series of provided tool-kits for designing and managing operations functions. 2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services. 3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy. | |||||||||||||||||||||||||||||||||||||
All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml |
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Indicative Content and
Learning Activities Management of Operations sub module• Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality ManagementOperations Strategy sub module• The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and riskService Management sub module• Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture | |||||||||||||||||||||||||||||||||||||
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Indicative Reading List
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Other Resources None | |||||||||||||||||||||||||||||||||||||
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