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Module Specifications..

Current Academic Year 2023 - 2024

Please note that this information is subject to change.

Module Title Operations Management
Module Code MT5229
School DCUBS
Module Co-ordinatorSemester 1: William Schofield
Semester 2: William Schofield
Autumn: William Schofield
Module TeachersJames Byrne
William Schofield
NFQ level 9 Credit Rating 15
Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None

The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module.

Learning Outcomes

1. Management of Operations • Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management. • Use a series of provided tool-kits for designing and managing operations functions.
2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services.
3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy.

Workload Full-time hours per semester
Type Hours Description
Directed learning40Study the course notes and core text book
Independent Study200Source and read the additional material referenced in course notes
Online activity25Use the online discussion forum to discuss questions related to the assignment and the course material
Tutorial10Online tutorial using Loop
Assignment Completion100Prepare an assignment according to the given criteria
Total Workload: 375

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

Management of Operations sub module
• Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality Management

Operations Strategy sub module
• The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and risk

Service Management sub module
• Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture

Assessment Breakdown
Continuous Assessment100% Examination Weight0%
Course Work Breakdown
TypeDescription% of totalAssessment Date
ParticipationOnline discussions for Management of Operations sub module7%n/a
ProjectIndividual project on a key topic for Management of Operations26%n/a
ParticipationDiscussion forum for Service Management7%n/a
AssignmentProject on a key topic for Service Management26%n/a
ParticipationOnline discussion forum exercise for Operations Strategy7%n/a
Report(s)Investigate and report on a key topic for Operations Strategy27%n/a
Reassessment Requirement Type
Resit arrangements are explained by the following categories;
1 = A resit is available for all components of the module
2 = No resit is available for 100% continuous assessment module
3 = No resit is available for the continuous assessment component
This module is category 1
Indicative Reading List

  • Slack, N., Brandon-Jones, A., and Johnston, R.: 2016, Operations Management, 8th, Pearson UK, 97812920986
  • Robert Johnston,Graham Clark,Michael Shulver: 2012, Service Operations Management: Improving Service Delivery, 4, Financial Times/Prentice Hall, 9780273740483
  • Slack, N., and Lewis: 2015, Operations Strategy, 4th, Prentice Hall, 9781292017792
Other Resources

Programme or List of Programmes
MOPSAMSc in Management of Operations
MOPSFCGraduate Cert in Management of Operation

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